Refund policy
The Gut Gummy Return Policy – Effective May 2025
We offer a refund within 30 days of receipt of your order, less the cost of shipping. Any remaining product and/or original packaging must be returned to The Gut Gummy to receive a refund.
Eligibility – Your purchase is eligible for a return if it meets the criteria below:
Refunds require the return of unused product and/or packaging to The Gut Gummy.
Return Process
To initiate a return, follow the steps below:
1. Initiate your Return/Refund via email request to our Support Team at support@thegutgummy.com.
This email must include:
a. Your name, email, phone number.
b. Your order number for the order in question.
c. Your reason for requesting a return.
2. Our Support Team will reach out to provide an RMA (Return Merchandise Authorization) and to coordinate the return of your unused product based on your request.
3. The remaining product and/or original packaging must be shipped to The Gut Gummy postmarked within 30 days after your receipt of the product. Product not received or received postmarked after this date is no longer eligible for a refund.
4. The Customer is responsible for the cost of shipping any products back to The Gut Gummy.
5. Once the product is confirmed received, please allow up to 10 business days for any applicable refunds to be processed via the method of payment used to make that product purchase. Please remember it can take some time for your bank or credit card company to process and post the refund.
Cancellation Policy
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
Canceled Orders
Canceled orders are defined as orders that are canceled after the order has been placed and sent to the warehouse to be processed.
A canceled order is assigned a $9.99 cancelation fee that is deducted from the refund.
Refused Orders
Refused orders are defined as orders that are refused upon delivery, marked return to sender, are undeliverable, or that have an insufficient address. A refused order is assigned a $15 refusal fee that is deducted from the refund. Refusal fees are applied to orders to offset return shipping costs and return processing charges. Refused orders could take up to ninety (90) days to reach the Returns Processing Center and are not guaranteed a refund.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect the entire payment, no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order. See our returns policy for more details on returns and refunds.
